Privacy Policy

Africhat is a WhatsApp business platform operated by Ticket Store, a Meta-verified Business Tech Provider. Ticket Store is a Wezatek company.

We help businesses send messages, manage conversations, and automate customer communication through the official WhatsApp Business API.

If you have questions about this policy, contact us at support@wezatek.pro or business@wezatek.pro, on whatsapp at +255 769 500 360, or visit https://wezatek.pro.

We collect information needed to provide the Africhat service, including:

• Account details such as your name, business name, email address, and phone number.
• WhatsApp Business account information required to connect your number to our platform.
• Customer contact data you upload or sync, including names, phone numbers, and conversation history.
• Message content sent and received through Africhat, including templates, replies, and campaign data.
• Usage data such as login activity, feature usage, device information, and IP address.
• Billing and payment information when you subscribe to a paid plan.

We use the information we collect to operate, maintain, and improve Africhat. This includes delivering messages, providing team inbox features, running automations, processing payments, preventing abuse, and offering customer support.

We may also use aggregated or anonymized data to understand product usage and improve reliability.

Africhat connects to the WhatsApp Business Platform and other third-party services such as payment providers and integrations you choose to enable.

When you use WhatsApp through Africhat, your messaging activity is also subject to Meta's terms and policies. We only access WhatsApp data necessary to provide the features you use.

We do not sell your personal information. We may share data only when necessary:

• With service providers that help us host, secure, and operate Africhat.
• With Meta and WhatsApp infrastructure required to deliver messages.
• With integrations you explicitly connect to your Africhat account.
• When required by law, regulation, court order, or to protect rights, safety, and security.
• In connection with a business transfer, merger, or acquisition, with appropriate safeguards.

We retain your information for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your account data, subject to legal and operational requirements such as message logs required for compliance or dispute resolution.

We use administrative, technical, and organizational measures designed to protect your information, including access controls, encryption in transit, and monitoring of our systems.

No method of transmission or storage is completely secure. Please use strong passwords and limit access to your Africhat account.

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information.

To make a privacy request, contact us at support@wezatek.pro or business@wezatek.pro, on whatsapp at +255 769 500 360, or visit https://wezatek.pro. For account deletion steps, see our Data Deletion Instructions at /data-deletion.

Your information may be processed in countries other than your own, including where our infrastructure or service providers operate. We take steps to ensure appropriate safeguards are in place when data is transferred internationally.

We may update this Privacy Policy from time to time. When we do, we will revise the last updated date at the top of this page. Continued use of Africhat after changes become effective means you accept the updated policy.